A customer walks into your service department with a question about a charge on their credit card. It's for a connected service subscription they didn't realize they'd signed up for. The free trial ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Sick of spending hours trying to cancel your gym membership or get money back on a flight? A solution ...

Wouldn’t it be nice if every company made it as easy to cancel a subscription as it was to sign up? Of course, many don’t. It’s frustrating to call customer service lines that aren’t answered or get ...